AMERICAS JEWELRY CHANNEL (AJCTV),Our team of sales reps and jewelry professionals dedicate themselves to producing the most exciting way to shop and invest in jewelry, gems and watches. We combine the thrill of live game showing and shopping with liquidations and auctions. Our return policy has been designed to be fair to all bidders/shoppers. If a customer is not 100% satisfied with there item they will have 1 full calendar week(7 days) to return the item starting the day of delivery. Please review the restrictions and return policy below.
These Terms and Conditions must be reviewed and agreed upon before we can sell or ship a customer any items. Please sign, date, and return. If you have any additional questions or concerns please call us at 727-331-9577
BINS: Items sold as Buy it Now with a price that usually ends in $.00 have a full money back guarantee and can be returned for a full refund within 7 days of the customers receipt of the merchandise as (unless item was sold as non-returnable/ non-refundable).
AUCTIONS: Americas Jewelry Channel does NOT collect a buyers premium and does not hold a auction license for our customers benefit.
Items that are purchased on the live auction have a 7 day inspection period. If it is deemed that the item is not as described during the auction, a full refund will be issued after the conformation of the claim. Auction items that are returned or cancelled for any other reason are subject to a 10% restocking fee at a minimum of $10, which covers the cost of re-auctioning the item.
OFFERS: Items with a price that end in $.50 are subject to a 10% restocking fee if they are returned or cancelled. These items have been sold at a highly reduced price and made unavailable for another bidder who could/would potentially be willing to pay more for the item.
All items must be paid for at the time of purchase. Declined purchases are held for 24 hours and then cancelled. Cancellation fees apply unless other arrangements were made.
RESTRICTIONS: Items that have been modified cannot be returned for any reason including: sized rings, mounted stones, custom orders and alterations. Removed tags or worn items may not be returned for any reason. Services are non-refundable including: appraisals, certifications, etc.
RETURN. PROCESS: In order to receive your refund, signed terms and conditions must be on file. Contact customer service to issue a return merchandise authorization(RMA) code, write the RMA code on the outside of the box. Include the RMA code and your reason for return on a separate sheet. Returns are processed within 15 business days following the receipt of the return.
SHIPPING RULES: Shipping cost is non-refundable unless the item was misrepresented. All orders are shipped to the credit card verified address only. Please ensure that we have proper credit card addresses on file. We cannot and will not ship to an address that is not on file with the credit card company.
DAMAGED ITEMS: If you have received a damaged item, are missing an item, or any shipment occurred damages, please save the box and packing material then call our Customer Service within 3 days of receipt of the item. Customer Service will file a claim with the shipping company. If a replacement for the item is available, the item can be reshipped. If not, a refund will be issued depending on the result of the investigation with the shipping company. Claims with Fed-ex, UPS, and USPS can take from 3-6 weeks to resolve. We are not responsible for any of the shipping providers faults.
CALLS RECORDED: To maintain the highest level of service, Americas Jewelry Channel (AJCTV) records all phone calls. Bidders hereby agree to all call recordings, accept that all verbal authorizations shall be binding for all bids placed, and agree to and accept all terms and conditions of each sale. Buyer further agrees that buyer expressly authorizes Americas Jewelry Channel (AJCTV) to charge the cardholders credit card for any and all purchase transaction.
CHARGE BACKS/DISPUTES : It is illegal to wrongfully dispute a transaction if you are still in position of the item. We will have anyone who wrongfully conducts a charge back or dispute prosecuted to the highest amount of law applicable.
BUYERS REMORSE: items can not be returned because of buyers remorse. We sell all of our items and incredible discounts, and if you are not certain with the purchase or uncomfortable with the amount please do not buy.
CANCELS: Here at AJCTV we work very hard to please our customers and want everyone to be able to enjoy the fun and reward themselves or there loved ones with our products. But if we see a high % of cancels and returns we will have to restrict that individual from shopping with Americas Jewelry Channel (AJCTV)
WELCOME to the AJC Family! Be sure to let us know if we can assist you in any way, and remember you must be registered to bid or buy. ..going… going… GONE!